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What is the estimated delivery time?

we generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • We offering the product
  • Product’s availability with the us
  • The destination to which you want the order shipped to and our location

Are there any hidden costs (sales tax, octroi etc) on items sold

There are NO hidden charges when you make a purchase on Longwayindia.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy

Longway does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the our courier partner ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times we prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us on 8750593593 to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service. Return fees partially/fully are born by us t&c (call 8750593593)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

Does Longway deliver internationally?

As of now, Longway doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

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