- Shipping Policy
- Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
- We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances.
- Orders are processed from Monday to Sunday.
- To ensure that your order reaches you swiftly and safely, Longway uses only reputable courier partners.
- While Longway attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
- All orders are shipped with an invoice from Onetail Brands Technologies Pvt. Ltd.. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at https://www.longwayindia.com/raise-complaint
- Please allow 7 to 10 business days for your order to arrive.
- Shiprocket (www.shiprocket.in) is our shipping partner, and our shipping charges are free all over India.
- A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting https://www.longwayindia.com/pages/track-your-order This will tell you the approximate delivery time of your order and the current shipping status.
- The available payment methods are cash on delivery and prepaid options. Longway does not provide COD services for all pin codes. At checkout on https://www.longwayindia.com.
- If your order arrives visibly damaged, please contact Longway Customer Service immediately. You can reach out to us at https://www.longwayindia.com/pages/raise-complaint with your order ID and images of the product. Longway will dispatch a replacement or initiate a refund immediately.
- If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at https://www.longwayindia.com//pages/raise-complaint, mentioning your order ID. Longway will dispatch a replacement or initiate a refund immediately.