Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases, it may take up to 5 or more working days during festivals, sales, or when there are other mitigating circumstances.
Orders are processed from Monday to Sunday.
To ensure that your order reaches you swiftly and safely, Longway uses only reputable courier partners.
While Longway attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
All orders are shipped with an invoice from Onetail Brands Technologies Pvt. Ltd.. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at https://www.longwayindia.com/raise-complaint
Please allow 7 to 10 business days for your order to arrive.
Shiprocket (www.shiprocket.in) is our shipping partner, and our shipping charges are free all over India.
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting https://www.longwayindia.com/pages/track-your-order This will tell you the approximate delivery time of your order and the current shipping status.
The available payment methods are cash on delivery and prepaid options. Longway does not provide COD services for all pin codes. At checkout on https://www.longwayindia.com.
If your order arrives visibly damaged, please contact Longway Customer Service immediately. You can reach out to us at https://www.longwayindia.com/pages/raise-complaint with your order ID and images of the product. Longway will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at https://www.longwayindia.com//pages/raise-complaint, mentioning your order ID. Longway will dispatch a replacement or initiate a refund immediately.